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Welcome to our employment section. Here you can view our current job openings and search for specific opportunities. Please click on the job title for more information, and apply from that page if you are interested.

Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. If you would like to view a copy of the company’s affirmative action plan, please email: Recruiting@windhampros.com. EEO/AA Disabled/Vet. Below please find the links to the “EEO is the Law”, “Right to Work” and "Pay Transparency" posters.

Click Here to view the EEO is the Law Poster
Click Here to view the EEO is the Law Poster Supplement
Click Here to view the Right to Work Poster
Click Here to View the Pay Transparency Nondiscrimination Provision

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If you have a disability or are a disabled veteran who is unable to use our online tools to search or apply for jobs, we would like to assist. Please contact us at 1-866-734-1824 or via e-mail at recruiting@windhampros.com for accommodation assistance.

 

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US-TN-Hendersonville
2 days ago(1/16/2018 1:30 PM)
Your specific duties as an Account Specialist will include: Reviewing accounts on a daily basis and maintaining all work queue and desk assignments Contacting borrowers via telephone to attempt debt collection Establishing borrower location and contact information via skip tracing if necessary Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them Tracking and reporting all account information into computer through our collections system Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner Meeting or exceeding all daily, weekly and monthly production goals Understanding and following all federal and state laws with regards to collections policies and procedures Ability to work 5 days per week, to include 2 evening shifts (up to 9:00PM), as well as 1 Saturday morning shift per month. Passing annual required compliance testing Performing other duties and special projects as assigned by management   As an Account Specialist, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.
ID
2018-1508
US-TN-Hendersonville
13 hours ago(1/18/2018 11:34 AM)
Follows and enforces all applicable guidelines as defined in State and Federal Laws, Client and Internal Procedures Follows promotes and enforces all company policies and procedures Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts. Manages a team Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collections. Verifies accuracy of accounts Authorizes certain action on debtor accounts Second voice right party contact (RPC) Manages and coordinates activities of clerical workers in related activities Determines work procedures, prepares work scheduled, and expedites workflow Issues written and oral instructions Examines work for exactness, neatness, and conformance to policies and procedures Studies and standardizes procedures to improve efficiency of subordinates Maintains harmony among workers and resolves grievances Discussing and demonstrating the proper negotiation and skip-tracing probing techniques Discussing and demonstrating the proper use of skip trace tools/resources Conduct on-going training with employees Works closely with the senior manager Hiring and firing Corrective Action Reviews Coaching and Discipline Able to work a schedule to maintain coverage for the collection floor. Other duties as assigned.
ID
2018-1514
US-TN-Hendersonville
2 days ago(1/16/2018 2:36 PM)
Make daily calls on High Risk accounts that have a potential of falling out of the program: - Call all available numbers daily - Minimum of 80 calls daily - Minimum of 60 different accounts worked daily  - Ensure all information on account is accurate - Check all payments and make sure they work with the due date given on the account - Ensure all necessary paperwork is back and 100% complete in our office   Make weekly calls on Perfect Rehabs to serve as payment reminders to the consumers:                                 -  Call HP and leave messages for the Consumer to call back. - Educate Consumer on number of good payments on the account and how many left to complete the program. - Update and verify all of Consumers demographics. - Ensure account qualifies for funding by checking address, references, and that all payments are qualifying. - Educate Consumer on topics of TOP, Title 4, Early Funding and the necessary paperwork for justifying the Consumer payment arrangement.  - Ensure all accounts are in proper Process Status for accurate reporting. -  Responsible for running payments on all accounts to ensure the due date provided works with original terms. -  Need to be able to identify potential problems and understand the steps to take to assist in resolving the account. -  Ensure addresses are not flagged as mail returns. Make necessary updates as needed and request letters as needed.   Perform other duties and assignments printed,handed out and discussed by the supervisor and manager on a daily, weekly and monthly basis. This is to include but not limited to Rehab Late Pay Reports, Funding Rejected Reports, review Waive Pay Report, and monthly projects based on business needs.  
ID
2018-1510
US-NV-Las Vegas
1 week ago(1/11/2018 8:32 AM)
- Efficiently and effectively manage a large amount of incoming calls - Provide valid and accurate information with the resources and tools provided - Follow communication procedures, guidelines and policies - Reinforce the customer service standards to maintain customer satisfaction - Handle complaints and provide appropriate solutions - Perform other duties and special projects as assigned. - Customer Service skills   EQUIPMENT & COMPUTER SOFTWARE USED - DM9, Microsoft Office, telephone, fax, copier, scanner
ID
2018-1505
US-NV-Las Vegas
1 week ago(1/9/2018 12:30 PM)
Here’s what we are looking for in you:   The HCI (Human Contact Interface) Clerk supports all client projects that use the LiveVox HCI system by performing the manual dial process.  The HCI Clerk will also monitor the HCI system to review availability of Account Specialists and inform leadership of potential delays or issues.  This position will also perform a variety of administrative functions such as submitting help tickets for Account Specialist password resets as needed, distributing work lists and other administrative functions.  Responsibilities of the HCI Clerk require multi-tasking, as well as the ability to work in a team environment.   - Ability to work independently as assigned by Supervisor - Data entry and report generation - Evaluate the availability of Account Specialists/Specialists by monitoring and reviewing work flow - Respond to requests for password resets for Account Specialist/Specialists by filing help tickets - Perform clerical work such as filing, copying, data entry as requested - Must be able to work a 40 hour a week schedule and evenings or weekends, as requested - Ability to handle stress of working in a fast-paced environment - High School Diploma or GED required
ID
2018-1503
US-NV-Las Vegas
1 week ago(1/9/2018 4:22 PM)
- Coaching, inspiring and motivating a sales team. - Ensuring the team meets the sales targets. - Sales training, development, and performance management. - A good understanding of the market dynamics in the respective sector. - Developing sales strategies to guarantee success and growth. - Developing and maintaining customer relationships - Disciplined use of CRM system, communication and customer management. - Handling customer complaints and enquiries. - Monitoring random calls for quality assurance. - Forecasting and analyzing sales data. - Regular reporting of KPI’s to directors - Keeping to targets and managing KPI’s.
ID
2018-1502
US-NY-Elma
2 days ago(1/16/2018 1:31 PM)
Your specific duties as an Account Specialist will include: Reviewing accounts on a daily basis and maintaining all work queue and desk assignments Contacting borrowers via telephone to attempt debt collection Establishing borrower location and contact information via skip tracing if necessary Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them Tracking and reporting all account information into computer through our collections system Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner Meeting or exceeding all daily, weekly and monthly production goals Understanding and following all federal and state laws with regards to collections policies and procedures Ability to work 5 days per week, to include 2 evening shifts (up to 9:00PM), as well as 1 Saturday morning shift per month. Passing annual required compliance testing Performing other duties and special projects as assigned by management   As an Account Specialist, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.
ID
2018-1509
US-NH-Salem
1 month ago(12/15/2017 11:24 AM)
As an Account Specialist, you will interact with borrowers in the negotiation of collection of defaulted or delinquent debts on behalf of our clients, which will involve skip tracing and establishing contact with borrowers. Your specific duties as an Account Specialist will include: Reviewing accounts on a daily basis and maintaining all work queue and desk assignments Contacting borrowers via telephone to attempt debt collection Establishing borrower location and contact information via skip tracing if necessary Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them Tracking and reporting all account information into computer through our collections system Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner Meeting or exceeding all daily, weekly and monthly production goals Understanding and following all federal and state laws with regards to collections policies and procedures Ability to work 5 days per week, to include 2 evening shifts (up to 8:00PM), as well as 1 Saturday morning shift per month. Passing annual required compliance testing Performing other duties and special projects as assigned by management As an Account Specialist, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.
ID
2017-1488
US-NH-Salem
2 days ago(1/16/2018 5:11 PM)
As an Account Specialist, you will interact with borrowers in the negotiation of collection of defaulted or delinquent debts on behalf of our clients, which will involve skip tracing and establishing contact with borrowers. Your specific duties as an Account Specialist will include: Reviewing accounts on a daily basis and maintaining all work queue and desk assignments Contacting borrowers via telephone to attempt debt collection Establishing borrower location and contact information via skip tracing if necessary Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them Tracking and reporting all account information into computer through our collections system Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner Meeting or exceeding all daily, weekly and monthly production goals Understanding and following all federal and state laws with regards to collections policies and procedures Ability to work 5 days per week, to include 2 evening shifts (up to 8:00PM), as well as 1 Saturday morning shift per month. Passing annual required compliance testing Performing other duties and special projects as assigned by management As an Account Specialist, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.
ID
2018-1511
US-NH-Salem
2 weeks ago(1/5/2018 3:00 PM)
Customer Service - Interact with clients by phone, email and fax - Develop and maintain relationships with clients - Respond timely to client inquiries - Assist clients with questions on a variety of accounts - Update client information / portfolio outlines - Certify loan verification certificates for clients - Email disputes and fraud information to clients - Present settlement offers to clients - Provide clients instructions on use of Windham’s web portal - Close accounts and request from clients for accounts to be re-opened - Obtain back up from clients to provide to debtors as proof of debt - Assist in obtaining additional information for Account Placements when information is missing from clients placement file Problem Solving - Discuss complaints with clients to aid in resolution - Work with accounting department to review invoices and payments for discrepancies - Use mathematical equations for calculating collection costs and managing accounts Analysis and Reporting - Create and/or run specialized reporting for clients monthly using Excel or SQL based reporting structures - Run a daily manager report for distribution - Run daily cancel/payment report for clients Time / Project Management - Work with minimal supervision but seek supervisor intervention as needed - Self motivated and ability to set priorities/task assignments
ID
2018-1497
US-NH-Salem
2 months ago(11/21/2017 9:03 AM)
- Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts. - Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collections. - Recommends telephone techniques used by collector - Verifies accuracy of accounts - Authorizes or refers accounts to Manager for actions against debtors - Second voice right party contact (RPC) - Supervises and coordinates activities of clerical workers in related activities - Determines work procedures, prepares work scheduled, and expedites workflow - Issues written and oral instructions - Examines work for exactness, neatness, and conformance to policies and procedures - Studies and standardizes procedures to improve efficiency of subordinates - Maintains harmony among workers and resolves grievances - Discussing and demonstrating the proper negotiation and skip-tracing probing techniques - Discussing and demonstrating the proper use of skip trace tools/resources - Conduct on-going training with employees
ID
2017-1478
US-NH-Salem
1 month ago(12/15/2017 11:24 AM)
SUMMARY: The Commercial Account Specialist works as a liaison between client and debtor to resolve outstanding business to business receivables.  ESSENTIAL DUTIES AND RESPONSIBILITIES:  Contact commercial customers or insured’s via the telephone to collect outstanding debt. Resolves commercial customers or insured’s disputes within state and federal regulations. Activates new business. Follows up on promised payments. Maintains collector queue. Knowledge of federal and state laws. Responds to incoming emails in a timely manner. Assists with training new employees. Utilized as second voice to resolve commercial customers or insured’s disputes. Provides updates to Clients as requested on current accounts, maintaining a balance of keeping both the client’s and Windham’s interest in mind. May respond to Client inquiries with regards to accounts. Assist with obtaining additional information for Account Placements when there is information missing. Evaluate and determine best course of action, settlement payment, or legal action for debtor, independent of management. Presents settlement offers to clients and asks for counter offers.  Other duties may be assigned.
ID
2017-1489
US-NH-Salem
2 days ago(1/16/2018 5:12 PM)
SUMMARY: The Commercial Account Specialist works as a liaison between client and debtor to resolve outstanding business to business receivables.  ESSENTIAL DUTIES AND RESPONSIBILITIES:  Contact commercial customers or insured’s via the telephone to collect outstanding debt. Resolves commercial customers or insured’s disputes within state and federal regulations. Activates new business. Follows up on promised payments. Maintains collector queue. Knowledge of federal and state laws. Responds to incoming emails in a timely manner. Assists with training new employees. Utilized as second voice to resolve commercial customers or insured’s disputes. Provides updates to Clients as requested on current accounts, maintaining a balance of keeping both the client’s and Windham’s interest in mind. May respond to Client inquiries with regards to accounts. Assist with obtaining additional information for Account Placements when there is information missing. Evaluate and determine best course of action, settlement payment, or legal action for debtor, independent of management. Presents settlement offers to clients and asks for counter offers.  Other duties may be assigned.
ID
2018-1512
US-NH-Salem
13 hours ago(1/18/2018 11:32 AM)
- Efficiently and effectively manage a large amount of incoming calls - Provide valid and accurate information with the resources and tools provided - Follow communication procedures, guidelines and policies - Reinforce the customer service standards to maintain customer satisfaction - Handle complaints and provide appropriate solutions - Perform other duties and special projects as assigned. - Customer Service skills   EQUIPMENT & COMPUTER SOFTWARE USED - DM9, Microsoft Office, telephone, fax, copier, scanner
ID
2018-1513
US-NH-Salem
1 week ago(1/10/2018 2:16 PM)
- Work effectively with end users to analyze and troubleshoot problems to timely resolution - Perform local and remote software installs and updates  - Document and track all activities on issues in ticket system - Escalate to or consult with manager and/or subject matter experts when a solution is unclear - Identify most common user issues and document their solution - Monitor status of unresolved tickets and communicate important details to the requestor - Windows 7, 8.1 and 10 knowledge, support, and troubleshooting. Tier 1 Application support, software installation.  MS Office Suite support. - Setup and maintain peripheral devices; printers, scanners, etc. - Ability to communicate effectively, both verbally and written - Ability to work independently and as a team member - Perform other duties and special projects as assigned  
ID
2018-1504
US-NH-Salem
3 days ago(1/16/2018 10:22 AM)
Reporting directly to the Corporate Director of Human Resources and Business Partner,  the Human Resource Generalist works in collaboration with the Corporate Human Resources team and local management to ensure effectiveness and compliance.  In addition, the Human Resources Generalist provides guidance and advice to site management and employees on a wide range of issues including, but not limited to recruitment, onboarding, employee relations and community involvement.    Here is what we are looking for in you: -  Acts as a liaison to site leadership providing assistance and guidance on human resources issues and initiatives. Coaches and counsels management on policies and procedures. - Ensures legal compliance by implementing applicable corporate procedures and policies for local, state and federal requirements including, but not limited to, EEO, AAP, HIPAA, and OSHA processes and postings. - Leads, participates in and maintains site staffing requirements by recruiting, screening, and partnering with leaders on selections. - Onboard all new employees to include new hire orientation, explanation of benefits, company policies, practices, and procedures. Complete I9 process in E-Verify for statutory compliance. - In partnership with site management, involve employees in company employee engagement activities and local community charities. - Responsible for proper management of applicant tracking in ATS, and ensures internal/external equal employment opportunities. - Properly maintain employee personnel files and documentation, in addition to maintaining data within the HRIS. - In partnership with Corporate Human Resources, monitors leave of absences, disability, and FMLA requests. - Helps resolve employee relation issues and may assist Corporate Human Resources in the resolution of employee complaints. - Supports site leadership with employee relation matters, including corrective actions to ensure compliance with company policies and procedures. - Perform exit interviews, identify trends and recommend opportunities for improvement when appropriate. - Responsible for proper and timely termination administration process, including payroll, benefits, etc. within the HRIS system and with related vendors. - Conduct 401(k) PSP orientation and supports employees with benefit-related questions, in coordination with the Corporate Benefits Manager. - In conjunction with corporate leadership, supports safety and wellness programs. - Responsible for clear, accurate and timely submission of unemployment claims. Prepares for and attends hearings. - Partners with Corporate Benefits Manager to ensure work related incidents and inquiries are reported properly and timely and is available for any on-going claim information. - Supports the HRIS process by ensuring timely system updates with job and compensation changes. Assists employees with timekeeping and pay questions. Directs employees to payroll or HRIS as needed. - Administers programs and events at the site in coordination with Corporate Human Resources to include but not limited to: annual/bi-annual performance review and goals results, fund-raising for charities, company sponsored events such as annual picnic, holiday parties, etc. - Perform other duties and special projects as assigned.
ID
2018-1507

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Interested in furthering your Career with Windham?

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