Commercial Account Specialist

Job Locations US-NJ-Fair Lawn
Posted Date 1 month ago(9/14/2020 6:33 PM)
Job ID
# of Openings


Our Fair Lawn, New Jersey location is growing and Hiring Remotely in Louisiana! 

Come grow with us!


Windham Professionals, AMS Business Division is hiring Collectors for our Fair Lawn, NJ location and remotely in the state of Louisiana. Recognized in 2018, 2019 and 2020 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm.  Windham was built over 38 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.



Note for those hired in the NJ area: Due to the COVID-19 Emergency, this job will be temporarily worked from home according to the Work at Home Policy and Agreement requirements (attached) and will resume in the Fair Lawn, NJ location when transitioned back to the location and released from any state stay-at-home orders.


We are currently looking for energetic and enthusiastic Collectors driven by goals and achieving results. 


The Collector communicates with businesses to resolve delinquent or defaulted account balances owed to our commercial clients. This includes gathering financial information and collecting outstanding debt, or explaining repayment alternatives as directed by the client.  The Collector performs all job duties within the guidelines of Federal and State law, as well as Company policy.


If you are an experienced debt collection professional who is looking for an opportunity with a stable and established company, or if you are new to the field but have excellent customer service skills, come join the Windham Professionals, AMS Business Division team!


Why work at Windham Professionals, AMS Business Division?  Top benefits include:

  • Rewarding and Competitive Pay
  • Employer paid training – Training Top 125
  • Referral bonuses
  • Medical, dental, and vision insurance
  • Flexible Spending Accounts for Medical or Dependent Care expenses
  • Health Savings Accounts when enrolled in an eligible health plan
  • Company-paid life insurance and long-term disability coverage
  • Optional short-term disability and additional life insurance coverage at a low cost
  • 401(k) match and profit share potential
  • Employee assistance program
  • Fitness membership reimbursement when enrolled in a health plan
  • Employee discounts with local business partners
  • Financial Wellness program – we help you make dreams come true!
  • Live Health Online available to all employees and their dependents
  • Windham Living Well program – integrating physical, nutritional, emotional and financial health
  • Free parking



Responsibilities Include:

  • Communicate with businesses and third parties via the telephone and written correspondence.
  • At times, engage in necessary activities such as phone calls, internet searches, third party report reviews, etc., in order to obtain reliable location information to communicate with business debtors.
  • Maintain minimum account work standards as assigned by Management.
  • Understand and follow Federal and State laws, company policies and procedures and client requirements with regards to account resolution efforts.
  • Where applicable, review incoming business correspondence and respond in a timely manner.
  • Track and report productivity results.
  • Meet or exceed assigned daily, weekly and monthly goals.
  • Document all business contact attempts and the results of all business contacts, as well as the status of resolution efforts.
  • Be punctual and meet all work scheduling requirements.
  • Must successfully pass ALL required testing.
  • Must be able to handle the stress of working in a fast paced, high pressure environment.
  • Perform other related activities as assigned by supervisor or manager.

Decision-making Authority:

  • Determine when settlement options may be appropriate and work within established parameters, or communicate such to Manager.
  • Determine whether it is in the best interest of the company to close and return an account to our clients.

As a Collector, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.


  • High school diploma or GED
  • Collections experience preferred
  • Basic proficiency with Microsoft Office and data entry
  • Basic Math skills
  • Strong attention to detail
  • Strong computer skills a must
  • Must be goal oriented
  • Sales, telemarketing, or call center experience a plus

Temporary Work at Home Qualifications:

  • Must have reliable broadband internet connection exceeding 25Mbps
  • Must have a personal computer with at least 4GB memory, Windows 10 with automated updates and current anti-virus/anti-malware software
  • Personal computer must have an open USB slot for headset
  • Workspace must be set up with high-speed wireless or wired connection to internet access point
  • The workspace must have adequate space for equipment and be separate from the main living area and free of distractions

*Windham may be able to provide computer equipment




Here’s what you can expect from us: 

A fun and exciting environment where creativity, achievement, and mutual respect are recognized

An engaged workforce where diversity is appreciated

A focus on ease, simplicity and wellness with our online Live Health

Competitive compensation package

A place where we help our employees make their dreams come true

We encourage an active lifestyle with an annual fitness membership reimbursement option

Awesome company events for you and your family

Employee driven charitable and community outreach

Fun, team-focused work environment where appreciation and recognition are key


If you are looking to thrive in a challenging, fast paced, growth oriented environment, consider joining our company as we are on the cutting edge of new growth creating a world class business services organization.

Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual
orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet.

Interested in furthering your Career with Windham?

Join the Talent Network to receive automatic notifications when new jobs are posted in your area of interest. Click here to get started.