Account Specialist

Job Locations US-PA-Aston
Posted Date 2 months ago(9/10/2020 4:58 PM)
Job ID
# of Openings


Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring experienced Account Specialists for Medical Collections for our Aston, PA location. Recognized in 2018, 2019, 2020 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm.  Windham was built over 38 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.


Note: Due to the COVID-19 Emergency, this job will be temporarily worked from home according to the Work at Home Policy and Agreement requirements (attached) and will resume in the Aston, PA location when transitioned back to the location and released from any state stay-at-home orders.


We are currently looking for energetic, enthusiastic Collectors (Account Specialists), driven by goals and achieving results. 


As an Account Specialist, you will interact with borrowers in the negotiation of collection of defaulted or delinquent debts on behalf of our clients, which will involve skip tracing and establishing contact with borrowers. 


If you are an experienced debt collection professional who is looking for a job with a stable and established company, or if you are new to the field but have excellent customer service skills, come join the Windham Professionals team!

Why work at Windham?  Top benefits include:

  • Rewarding and Competitive Pay
  • Employer paid training – Training Top 125
  • Referral bonuses
  • Medical, dental, and vision insurance
  • Flexible Spending Accounts for Medical or Dependent Care expenses
  • Health Savings Accounts when enrolled in an eligible health plan
  • Company-paid life insurance and long-term disability coverage
  • Optional short-term disability and additional life insurance coverage at a low cost
  • 401(k) match and profit share potential
  • Employee assistance program
  • Fitness membership reimbursement when enrolled in a health plan
  • Employee discounts with local business partners
  • Financial Wellness program – we help you make dreams come true!
  • Live Health Online available to all employees and their dependents
  • Windham Living Well program – integrating physical, nutritional, emotional and financial health
  • Free parking


Here is what we are looking for in you:

  • Reviewing accounts on a daily basis and maintaining all work queue and desk assignments
  • Contacting borrowers via telephone to attempt debt collection
  • Establishing borrower location and contact information via skip tracing if necessary
  • Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them
  • Tracking and reporting all account information into computer through our collections system
  • Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner
  • Meeting or exceeding all daily, weekly and monthly production goals
  • Understanding and following all federal and state laws with regards to collections policies and procedures
  • Ability to work 5 days per week, to include 1 evening per week (up to 9:00 PM), as well as 1 Saturday morning shift per month
  • Passing annual required compliance testing
  • Performing other duties and special projects as assigned by management

As an Account Specialist, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.


  • High school diploma or GED
  • Collections experience highly preferred
  • Basic proficiency with Microsoft Office and data entry
  • Basic Math skills
  • Sales, telemarketing, or call center experience a plus


Here’s what you can expect from us: 

A fun and exciting environment where creativity, achievement, and mutual respect are recognized

An engaged workforce where diversity is appreciated

A focus on ease, simplicity and wellness with our online Live Health

Competitive compensation package

A place where we help our employees make their dreams come true

We encourage an active lifestyle with an annual fitness membership reimbursement option

Awesome company events for you and your family

Employee driven charitable and community outreach

Fun, team-focused work environment where appreciation and recognition are key


If you are looking to thrive in a challenging, fast paced, growth oriented environment, consider joining our company as we are on the cutting edge of new growth creating a world class business services organization.

Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet.

Interested in furthering your Career with Windham?

Join the Talent Network to receive automatic notifications when new jobs are posted in your area of interest. Click here to get started.