Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring a Collections Manager for our Hendersonville, TN location. Recognized in 2018 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm. Windham was built over 36 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.
Our Collections Manager directs and coordinates activities of workers engaged in collecting delinquent accounts by performing the following duties personally or through subordinate supervisors. Manages a group of employees and carries out all policies and procedures as described by the company.
Follows and enforces all applicable guidelines as defined in State and Federal Laws, Client and Internal Procedures
Follows promotes and enforces all company policies and procedures
Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
Manages a team
Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collections.
Verifies accuracy of accounts
Authorizes certain action on debtor accounts
Second voice right party contact (RPC)
Manages and coordinates activities of clerical workers in related activities
Determines work procedures, prepares work scheduled, and expedites workflow
Issues written and oral instructions
Examines work for exactness, neatness, and conformance to policies and procedures
Studies and standardizes procedures to improve efficiency of subordinates
Maintains harmony among workers and resolves grievances
Discussing and demonstrating the proper negotiation and skip-tracing probing techniques
Discussing and demonstrating the proper use of skip trace tools/resources
Conduct on-going training with employees
Works closely with the senior manager
Hiring and firing
Coaching and Discipline
Able to work a schedule to maintain coverage for the collection floor.
Other duties as assigned.
High School Diploma or GED with one to two years of related experience.
Teamwork, organization and time management skills are critical. Must be focused, energetic and meet commitments.
Excellent oral, written and interpersonal communication skills.
Ability to handle confidential material with discretion.
A highly motivated self-starter. Ability and willingness to work flexibly, under pressure and able to meet deadlines without prompting.
EQUIPMENT & COMPUTER SOFTWARE USED
DM9, Microsoft Office, telephone, fax, copier, scanner
Ability to be aggressive, ability to be goal oriented, ability to be organized, ability to be a self-starter.
Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet.