• Business Systems Analyst

    Job Locations US-NH-Salem
    Posted Date 1 month ago(1 month ago)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring a Business Analyst for our Salem, NH location. Recognized in 2018 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm.  Windham was built over 36 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.


    The Business Systems Analyst (BSA) plays a key role in technical projects by acting as a liaison between technical staff and the business including Sales, Operations and Client Services.  The BSA translates business needs into technical specifications for execution by the technical staff.  The BSA must be familiar with all aspects of computer systems at the same time providing the business perspective for what the software systems need to do.  The BSA must be adept at technical processes including application development process, computer operations, file processing and general project management.  The BSA may perform some technical chores as required.



    • Conducts needs and impact analysis on business requests searching for ways to link programs, processes, and systems throughout the organization to achieve optimal efficiency and reusability. Considers how current business systems will be impacted by future development.
    • Provide design oversight and lead execution of back office processes within the Computer Operations team.
    • Lead testing and quality assurance activities involving the importing and exporting of third party data between Windham and external systems.
    • Ensures proper planning and execution of requirements activities.
    • Facilitates requirements interviews and workshops with project stakeholders, to identify process improvements and system features for complex technical projects, often requiring coordination of multiple functional areas.
    • Analyzes and defines user requirements and translates them into clear and concise system requirements.
    • Understands and documents process flows to uncover and clarify business requirements.
    • Documents data requirements and conducts data analysis for integration and conversion efforts.
    • Collaborates with project teams to ensure continuity and traceability across requirements, design, and testing.
    • Reviews test and implementation plans and coordinates and supports user acceptance testing.
    • Reviews system procedures, guidelines and technical documentation of new systems.
    • Foster and maintains effective collaborative relationships with business units and technical staff.
    • Maintain expert level of business functional knowledge and current automated technologies.
    • Lead automation efforts within the Computer Operations team.
    • Initiates and supports process improvement efforts to improve the quality and value of BSA contributions and deliverables.



    DM9, LiveVox Microsoft Office, telephone, fax, copier, scanner



    • Exposure to large, complex, IT projects.
    • Demonstrated analytical skills, including aptitude towards problem identification, resolution and comprehension and interpretation of technical procedures.
    • Ability to adapt to and manage change.
    • Requirements planning, organization and management skills.
    • Experience with defining data requirements and comfort with related data activities, including data mapping.
    • Interpersonal/relationship building skills with technical and business personnel.
    • System savvy – e.g., knowledge of collection software applications, ability to analyze data through SQL, queries or other such tools, awareness of computer technologies and interface techniques.
    • Experience with documentation tools e.g., MS Visio, SharePoint, or like applications.
    • Ability to manage work to fixed deadlines, and transparently and consistently report on work progress.


    • High School Diploma or GED
    • 5+ years’ experience in desktop/systems
    • Experience in the collections industry
    • Experience with multiple collection systems
    • Exposure to data bases
    • Exposure to reporting tools
    • Exposure to data manipulating techniques
    • Exposure to data mapping


    Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet. #CB

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