Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring an Human Contact Interface Clerk for our Salem, NH location. Recognized in 2018 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm. Windham was built over 36 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.
The HCI (Human Contact Interface) Clerk supports all client projects that use the LiveVox HCI system by performing the manual dial process. The HCI Clerk will also monitor the HCI system to review availability of Account Specialists and inform leadership of potential delays or issues. This position will also perform a variety of administrative functions such as submitting help tickets for Account Specialist password resets as needed, distributing work lists and other administrative functions. Responsibilities of the HCI Clerk require multi-tasking, as well as the ability to work in a team environment.