• Human Contact Interface Clerk

    Job Locations US-NH-Salem
    Posted Date 2 weeks ago(4/12/2018 8:48 AM)
    Job ID
    2018-1573
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring an Human Contact Interface Clerk for our Salem, NH location. Recognized in 2018 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm.  Windham was built over 36 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.

     

    The HCI (Human Contact Interface) Clerk supports all client projects that use the LiveVox HCI system by performing the manual dial process.  The HCI Clerk will also monitor the HCI system to review availability of Account Specialists and inform leadership of potential delays or issues.  This position will also perform a variety of administrative functions such as submitting help tickets for Account Specialist password resets as needed, distributing work lists and other administrative functions.  Responsibilities of the HCI Clerk require multi-tasking, as well as the ability to work in a team environment.

    Responsibilities

     

    • Ability to work independently as assigned by Supervisor
    • Data entry and report generation
    • Evaluate the availability of Account Specialists/Specialists by monitoring and reviewing work flow
    • Respond to requests for password resets for Account Specialist/Specialists by filing help tickets
    • Perform clerical work such as filing, copying, data entry as requested
    • Must be able to work a 40 hour a week schedule and evenings or weekends, as requested
    • Ability to handle stress of working in a fast-paced environment
    • High School Diploma or GED required

    Qualifications

    Here’s what you can expect from us:

     

    A fun and exciting environment where creativity, achievement, and mutual respect are recognized

    An engaged workforce where diversity is appreciated

    A focus on ease, simplicity and wellness with our online Live Health

    Competitive compensation package

    A place where we help our employees make their dreams come true

    We encourage an active lifestyle with an annual fitness membership reimbursement option

    Awesome company events for you and your family

    Employee driven charitable and community outreach

    Fun, team-focused work environment where appreciation and recognition are key

     

     

    If you are looking to thrive in a challenging, fast paced, growth oriented environment, consider joining our company as we are on the cutting edge of new growth creating a world class business services organization.

     

    Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws.  EEO/AA Disabled/Vet. #CB

    Interested in furthering your Career with Windham?

    Join the Talent Network to receive automatic notifications when new jobs are posted in your area of interest. Click here to get started.