• Customer Care Specialist

    Job Locations US-NV-Las Vegas
    Posted Date 4 weeks ago(3/27/2018 5:29 PM)
    Job ID
    2018-1564
    # of Openings
    8
    Category
    Collections
  • Overview

    Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring Customer Care Specialists for our Las Vegas, NV location. Recognized in 2018 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm.  Windham was built over 36 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.

     

    The Customer Care Specialist is accountable for taking incoming calls, making outbound calls, processing emails, and/or responding via chat for 1st Party customer care accounts. These accounts cover various lines of business. The Customer Care Specialist acts as a liaison, provides information, and resolves any issues or concerns that our clients might face with accuracy and efficiency. The goal is to ensure excellent customer service standards and maintain high customer satisfaction to customers.

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    Responsibilities

    • Efficiently and effectively manage a large amount of incoming calls
    • Receive and respond to customer inquiries via email and/or chat
    • Make outbound calls as necessary to address and/or follow up on client inquiries/issues
    • Provide valid and accurate information to customers with the resources and tools provided
    • Follow communication procedures, guidelines and policies of Windham and their clients
    • Reinforce high customer service standards to maintain excellent customer satisfaction
    • Handle all methods of communication in a transparent manner.

    Qualifications

    • High school diploma or GED required
    • Minimum of 6 months customer service experience
    • Ability to escalate those calls that cannot be answered by FAQ’s (frequently asked questions)
    • Knowledge and/or previous experience of the specific clients’ businesses a plus
    • Knowledge and/or previous experience in clients’ business specific related functions a plus
    • Ability to organize information in a clear and concise manner
    • Strong analytical skills and detail-oriented aptitude
    • Strong communication / time management skills
    • Superior customer service skills for dealing with internal/external customers
    • Ability to communicate effectively both verbally and in writing
    • Ability to work in a fast-paced team environment
    • Bilingual, English/Spanish speaking a plus.
    • Knowledgeable in Excel and Microsoft Office
    • For university/education accounts, knowledge of university Student Information System (Banner, PeopleSoft) a plus. 

    Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet. #CB

     

     

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