Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring a Team Lead for our Las Vegas, NV location. Recognized in 2018 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm. Windham was built over 36 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.
This position is a subject matter expert for the client they support. This includes having superior knowledge of the program processes and systems. This position takes customer care calls, emails or chats when not engaged in assisting the program leadership in an offline role. The Team Leader assists Specialists in the training environment or on the production floor, and assists with new Specialist training and continued guidance to assist managers.