Desktop Support Technican Boston Globe Magazine
The IT Desktop Support Technican will quickly troubleshoot and diagnose PC hardware and software issues; resolve or escalate when necessary to minimize end user downtime, increase productivity, and provide a world class customer service experience. Create a ticket and document customer issues, provide technical remote support to end users at all locations and resolve/escalate within SLA. Utilize the knowledgebase for issues and time-management skills are a must.
Specific qualifications for the position include:
Certification CompTia A+ desirable
ITIL Foundations desirable
Understanding and general troubleshooting of all Microsoft Office Suites
General understanding of the following network protocols – TCP/IP, DNS, DHCP, etc.
Experience with Windows 7/8/10 & Active Directory
Must have excellent problem solving and follow-up skills, provide detailed documentation and exercise time management skills in a fast-paced environment
The ability to manage your time and prioritize issues without being micro managed
Ability to work well in a team and to interact with all levels of users
Intermediate knowledge of information technology relative to networking hardware and software, communication equipment, routing protocols, performance metrics and monitoring
In-person, phone based or remote technical help desk support experience
Afterhours on-call support rotation is a requirement for this position and the ability to work weekends/evenings when needed
Ability to travel to all sites when needed and/or required
Passion to provide superior customer service
Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet.