Human Contact Interface Clerk

US-NV-Las Vegas
1 week ago(1/9/2018 12:30 PM)
Job ID
2018-1503
# of Openings
1
Category
Administrative/Clerical

Overview

Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring an experienced and strategic Human Contact Interface Clerk that will partner with the Operations team.  Recently recognized by The Boston Globe Magazine as a Top 100 Women-Led Business in Massachusetts, Windham is not your average accounts receivable management and customer care firm.  Energy, integrity, and experience are what Windham was built on over 34 years ago and still forms the cornerstones of how we do business today.  Windham makes a difference in the lives of our employees.

Responsibilities

Here’s what we are looking for in you:

 

The HCI (Human Contact Interface) Clerk supports all client projects that use the LiveVox HCI system by performing the manual dial process.  The HCI Clerk will also monitor the HCI system to review availability of Account Specialists and inform leadership of potential delays or issues.  This position will also perform a variety of administrative functions such as submitting help tickets for Account Specialist password resets as needed, distributing work lists and other administrative functions.  Responsibilities of the HCI Clerk require multi-tasking, as well as the ability to work in a team environment.

 

  • Ability to work independently as assigned by Supervisor
  • Data entry and report generation
  • Evaluate the availability of Account Specialists/Specialists by monitoring and reviewing work flow
  • Respond to requests for password resets for Account Specialist/Specialists by filing help tickets
  • Perform clerical work such as filing, copying, data entry as requested
  • Must be able to work a 40 hour a week schedule and evenings or weekends, as requested
  • Ability to handle stress of working in a fast-paced environment
  • High School Diploma or GED required

Qualifications

Here’s what you can expect from us:

 

A fun and exciting environment where creativity, achievement, and mutual respect are recognized

An engaged workforce where diversity is appreciated

A focus on ease, simplicity and wellness with our online Live Health

Competitive compensation package

A place where we help our employees make their dreams come true

We encourage an active lifestyle with an annual fitness membership reimbursement option

Awesome company events for you and your family

Employee driven charitable and community outreach

Fun, team-focused work environment where appreciation and recognition are key

 

 

 

Check out a few of our cool initiatives (copy and paste to your browser):

 

http://online.collector.com/collectormagazine/201608/?#/58

http://www.acainternational.org/news/windham-professionals-hosts-veterans-day-celebrations

 

If you are looking to thrive in a challenging, fast paced, growth oriented environment, consider joining our company as we are on the cutting edge of new growth creating a world class business services organization.

 

Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws.  EEO/AA Disabled/Vet.

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