Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring an experienced and strategic Human Contact Interface Clerk that will partner with the Operations team. Recently recognized by The Boston Globe Magazine as a Top 100 Women-Led Business in Massachusetts, Windham is not your average accounts receivable management and customer care firm. Energy, integrity, and experience are what Windham was built on over 34 years ago and still forms the cornerstones of how we do business today. Windham makes a difference in the lives of our employees.
Here’s what we are looking for in you:
The HCI (Human Contact Interface) Clerk supports all client projects that use the LiveVox HCI system by performing the manual dial process. The HCI Clerk will also monitor the HCI system to review availability of Account Specialists and inform leadership of potential delays or issues. This position will also perform a variety of administrative functions such as submitting help tickets for Account Specialist password resets as needed, distributing work lists and other administrative functions. Responsibilities of the HCI Clerk require multi-tasking, as well as the ability to work in a team environment.