Telemarketing Supervisor

US-NV-Las Vegas
1 week ago(1/9/2018 4:22 PM)
Job ID
2018-1502
# of Openings
1
Category
Customer Service/Support

Overview

Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring an experienced, strategic and reputable Telemarketing Supervisor that can help lead us into continued growth and innovation.  Recently recognized by The Boston Globe Magazine as a Top 100 Women-Led Business in Massachusetts, Windham is not your average accounts receivable management and customer care firm.  Energy, integrity, and experience are what Windham was built on over 34 years ago and still forms the cornerstones of how we do business today.  Windham makes a difference in the lives of our employees.

 

The Telemarketing Supervisor supervises and coordinates activities of front lead generation employees engaged in Telemarketing on behalf of seller clients.  This role initially will also include, delivering training, and quality assurance duties.  Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Responsibilities

  • Coaching, inspiring and motivating a sales team.
  • Ensuring the team meets the sales targets.
  • Sales training, development, and performance management.
  • A good understanding of the market dynamics in the respective sector.
  • Developing sales strategies to guarantee success and growth.
  • Developing and maintaining customer relationships
  • Disciplined use of CRM system, communication and customer management.
  • Handling customer complaints and enquiries.
  • Monitoring random calls for quality assurance.
  • Forecasting and analyzing sales data.
  • Regular reporting of KPI’s to directors
  • Keeping to targets and managing KPI’s.

Qualifications

  • 3 Years of Customer Care Supervisory Call Center Experience and Telesales experience.
  • Experience managing a team.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and handle multiple tasks at any given time.
  • Detail oriented.
  • A high school diploma or GED.
  • Teamwork, organization and time management skills are critical.
  • Must be focused, energetic, complete assignments timely and meet commitments.
  • Excellent oral, written and interpersonal communication skills.
  • Ability to handle confidential material with discretion.
  • A highly motivated self-starter.
  • Ability and willingness to work flexibly, under pressure and able to meet deadlines without prompting.

 

Here’s what you can expect from us:

 

A fun and exciting environment where creativity, achievement, and mutual respect are recognized

An engaged workforce where diversity is appreciated

A focus on ease, simplicity and wellness with our online Live Health

A place where we help our employees make their dreams come true

We encourage an active lifestyle with an annual fitness membership reimbursement option

Awesome company events for you and your family

Employee driven charitable and community outreach

Fun, team-focused work environment where appreciation and recognition are key

 

 Check out a few of our cool initiatives (copy and paste to your browser):

http://online.collector.com/collectormagazine/201608/?#/58

http://www.acainternational.org/news/windham-professionals-hosts-veterans-day-celebrations

 

If you are looking to thrive in a challenging, fast paced, growth oriented environment, consider joining our company as we are on the cutting edge of new growth creating a world class business services organization.

 

Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws.  EEO/AA Disabled/Vet.

          

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