Account Specialist for Collections

1 month ago(12/15/2017 11:24 AM)
Job ID
# of Openings


Windham Professionals, Inc. is a full-service Accounts Receivable Management and Customer Care Company. We have locations in NH, NV, NY, and TN and expanding. Consider joining our company as we are on the cutting edge of new growth creating a world class BPO service provider.  We offer excellent service to our clients and great opportunities for our employees.

Why work at Windham!

Competitive Base Pay with bonus

401(K) Match and Profit Share Potential

Health, Vision, Dental

Long-Term Disability, Short-Term Disability

AD&D Insurance

If you are an experienced debt collection professional who is looking for a job with a stable and established company, join the Windham Professionals team! We are seeking Account Specialists to locate and contact individuals who have incurred defaulted debt.


As an Account Specialist, you will interact with borrowers in the negotiation of collection of defaulted or delinquent debts on behalf of our clients, which will involve skip tracing and establishing contact with borrowers. Your specific duties as an Account Specialist will include:

Reviewing accounts on a daily basis and maintaining all work queue and desk assignments

Contacting borrowers via telephone to attempt debt collection

Establishing borrower location and contact information via skip tracing if necessary

Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them

Tracking and reporting all account information into computer through our collections system

Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner

Meeting or exceeding all daily, weekly and monthly production goals

Understanding and following all federal and state laws with regards to collections policies and procedures

Ability to work 5 days per week, to include 2 evening shifts (up to 8:00PM), as well as 1 Saturday morning shift per month.

Passing annual required compliance testing

Performing other duties and special projects as assigned by management

As an Account Specialist, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.


Specific qualifications for the Account Specialist position include:

High school diploma or GED

1 year of experience preferred, but not required

Basic proficiency with Microsoft Office and data entry

Basic Math skills

Sales, telemarketing, or call center experience a plus

Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet.

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