Windham Professionals, Inc. is a full-service Accounts Receivable Management and Customer Care Company. We have locations in NH, NV, NY, and TN and expanding. Consider joining our company as we are on the cutting edge of new growth creating a world class BPO service provider. Learn more about our current openings and where we’re hiring by visiting www.windhampros.com/careers. We offer excellent service to our clients and great opportunities for our employees.
The Associate VoIP System Administrator is an entry level position responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure for Telephony systems and OS’s. This individual works under the direction of more senior system administrators for OS and with Vendors for Telephony Systems. The primary responsibility is to ensure that call routing, operational requirements in regard to telephony platforms, system hardware, operating systems, software systems, and related procedures are maintained and perform according to Windham Professionals (WPI) high standards.
This individual is accountable for the following systems: LiveVox, Asterisk, Linux and Windows systems that support WPI Telephony infrastructure. The position is responsible for assisting the installation, configuration, and administration of call routing, dialer plans, Voice Talent and virtual infrastructures. The position will include supporting end users with operational issues involving their phones and voice applications, administration of user accounts, interfacing with Business Units to understand and resolve issues with their voice and reporting systems.
Implements, configures, and supports Microsoft Office suite of applications (Skype and communications), Microsoft Active Directory, Microsoft Exchange, Microsoft Windows server and other windows based applications including all patching of systems is a desirable skill. and service pack levels.
Here is what we are looking for in you:
Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet.