Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring an experienced Senior Director of Operations for call center/1st party business in Las Vegas, NV. The right individual will be one who has expertise directing and coordinating the strategic and tactical direction of management and other staff to meet the goals of the client, as well as those of the organization. Recently recognized by The Boston Globe Magazine as a Top 100 Women-Led Business in Massachusetts, Windham is not your average accounts receivable management and customer care firm. Energy, integrity, and experience are what Windham was built on over 34 years ago and still forms the cornerstones of how we do business today. Windham makes a difference in the lives of our employees.
The Senior Director, Operations will oversee the staffing, performance and financials of call center and/or first party clients serviced out of the designated location (s). The Senior Director will typically lead a group of various sizes of exempt and non-exempt employees and will work with support and resource departments to accomplish this task. This is a senior level operating position with profit and loss responsibility. This position directs and coordinates the strategic and tactical direction of management and other staff. The Senior Director also assists in the preparation and delivery of client performance reviews, works in collaboration with sales on RFP responses and potential client site visits to assist in new sales pursuits.
Here's what we are looking for in you:
1. Business Strategy Management
2. Human Relations Management
4. Other Job Functions
Here's what you can expect from us: